Local SEO and Google Business Profile
Review Generation and Response
Recency matters as much as volume in local search. A hundred reviews from three years ago signal less than twelve from the last quarter.
- Engagement
- Monthly retainer including response handling.
- Outcomes tracked
- Review volume and recencyAverage ratingProfile actions from reviews
Included
What this covers.
Delivered by the same team that builds your site and systems, so the work is not handed between agencies.
- Request workflow by SMS, email and WhatsApp
- QR and in-person request materials
- Response templates by rating band
- Negative review escalation process
- Review schema implementation
- Monthly sentiment and volume reporting
In detail
Who it suits, and how it works.
Best fit
Businesses whose rating is fine but whose reviews are old, or where one bad review sits at the top of the profile.
Recency matters as much as score
A steady flow of recent reviews signals an active business. We build a request workflow at the moment of satisfaction, by SMS or WhatsApp, rather than a monthly email nobody opens.
Responding without escalating
Every review gets a reply within two working days. Negative ones follow a script that acknowledges, explains policy without arguing and moves the conversation offline.
Questions
Before you commit.
- Can we ask customers for reviews?
- Yes, if you do not filter by sentiment or offer incentives. Asking everyone and responding to everything is compliant and effective.
- How do we handle a fake review?
- Flag it through the platform with evidence, respond publicly once, and continue collecting legitimate reviews to dilute it.
More within Local SEO and Google Business Profile
View Local SEO and Google Business ProfileGoogle Business Profile Optimisation
The fields, categories and photos that decide map pack visibility.
ViewMulti-Location SEO
Many branches, one structure, no cannibalisation.
ViewCitations and NAP Consistency
The same name, address and phone everywhere.
ViewService Area Pages
Rank in neighbouring areas without inventing offices.
ViewNext step
Tell us what you are trying to fix.
A short conversation is usually enough to know whether we are the right fit. If we are not, we will say so.